Sometimes you need a little break, whether it be for maternity leave, an extended break OR maybe you just need some time to regroup and refocus your business - as wedding pros and working moms and dads ourselves, we get it. We've made pausing your subscription for up to 90 days easy to do. Read on below for everything you need to know.
Don't need project management tools but could still use our lead management, sales and booking tools? Check out our Sales Essentials plan ($44.99/month), which includes all the tools you'll need to:
Manage your leads
Send brochures, questionnaires, quotes, proposals, invoices & contracts
Accept online signatures
Accept online payments
What You Need to Know
You can pause your subscription for up to 90 days at any time.
Pausing your subscription takes effect immediately, so once you pause, you, your team and any clients who have access to your account will no longer have access to the Pro Tools and Planning Features as well as any data you have saved associated with your account. (We highly recommend that you download everything and anything you might need from your account BEFORE pausing your subscription).
After 90 days, your subscription will automatically resume. If you have a Wedpay account, we recommend that you reach out to Aisle Planner customer support to resume Wedpay online payment services.
You will not be charged while your subscription is paused. When your subscription resumes, you will be billed on a prorated basis. You'll see a Billing Summary for your next payment on your Subscription & Billing page.
While your subscription is paused, you can Unpause or Cancel your Subscription at anytime.- If a price increase occurs during the pause, the new rate will apply when the subscription resumes.
After the subscription resumes, you can pause it again for another 90 days following one billing cycle.
You must have an active subscription to initiate a pause. If your account is suspended, you need to re-subscribe before initiating a pause.
Billing and Data Retention Details
No charges are applied while your subscription is paused.
When the subscription resumes, billing restarts on a prorated basis for the remaining cycle.
All your projects and data are retained during the pause, but account access is locked.
How to Pause Your Subscription
Click on your name towards the top right of your account, and then select My Account from the drop down menu.
Select the Subscriptions & Billing tab and scroll to the bottom of the page
Click on the black Pause Subscription button.
Then follow the prompts to reconfirm your pause request.
Once you've paused your subscription, your subscription will automatically resume after 90 days - everything will be there, just as you left it!
We'll walk you through how to pause your subscription in this short video:
How To Unpause Your Subscription
If you're ready to dive back into your account before your 90 days pause duration ends:
Log in with your existing email and password
Return to your Subscription & Billing page
Scroll to the bottom of the page and select Unpause Subscription.
If you have a Wedpay account for online payments, reach out to Aisle Planner customer support to confirm your Wedpay account has been reactivated.
If you have integrated with AP CONNECT, you will need to reconnect your Integrated Calendar and Email once you reinstate your account. Click here to learn more.
If you unpause before the 90-day period ends, your billing cycle will restart from the reactivation date, and you won’t be billed again until one full cycle after that date.
We'll walk you through how to unpause your subscription in this short video:
Subscription & Billing Questions
Frequently Asked Questions
Do I need an active subscription to initiate a pause?
Yes, you must have an active subscription to use the pause feature. If your account is suspended, you need to re-subscribe before initiating a pause.
Can I cancel my subscription during the pause?
Yes, you can cancel your subscription at any time during the pause. However, note that Aisle Planner may clear account data 90 days after cancellation.
What happens if I unpause before the 90-day period ends?
If you unpause before the 90-day period ends, your billing cycle will restart from the reactivation date, and you won’t be billed again until one full cycle after that date.
Will my subscription rate remain the same during the pause?
No, pausing does not lock in your current rate. If a price increase occurs during the pause, the new rate will apply when the subscription resumes.
For questions on plans, pricing, or billing, please search our help center for answers to our most commonly asked questions.
You can also connect with us through the messenger to your right or email us at customercare@aisleplanner.com.