For accounts enabled to accept online payments through Wedpay, you can access additional information and take additional actions through your Merchant Portal, which can be accessed in your Sales tools in the Invoices tab.
Here's some of the things you can do from your Merchant Portal:
Troubleshooting Common Issues
Missing Transactions: Double-check the transaction date range in the Merchant Portal to ensure all relevant payments are displayed.
Refund Not Found: Confirm that the refund was initiated and processed by checking the transaction details.
Invoice Discrepancies: If discrepancies persist, consider reaching out to support for further assistance. By following these steps, you can effectively manage your payment and refund processes using the Merchant Portal.
View recent transactions and recent funding activity (from the last 6 days) from your dashboard
Filter and search for any transaction by:
Payment method
Transaction date or date range
Payment status (failed, authorized, voided, refunded, ACH returned, etc.)
Invoice number
Payer name
Reconfirm that a payment was received and how it was paid
See why a payment was declined
Issue a full or partial refund
Download transaction details as well as payment and funding reports- Verify refund statuses by reviewing transaction history and refund details
Reconcile payments by comparing Merchant Portal records with invoices