Some important things to note:

Refunds may take up to 5-10 days to appear on a customer's statement. Please note, if you refund a payment, there are no fees to issue the refund, but the processing fees you originally paid as the merchant are not returned to you. The full amount of the refunded payment will be deducted from your account and refunded to your customer.

Step 1: To issue a full or partial refund for a payment accepted via Wedpay, click on the SALES > INVOICES tab from your pro dashboard, then click to the “Payments” page in the top navigation bar.

You'll see each of the payments you’ve accepted from clients. On the far right, you’ll see the option to “refund” a payment that has been completed through Aisle Planner.

Step 2: Click on the gold REFUND link toward the right of the payment you want to refund, and then follow the prompts to complete the refund. To issue a partial refund, edit the amount to be refunded.

Please note, some payments may not be eligible for refunds. If a payment is not eligible for a refund you'll be notified when you attempt to make the refund. Learn more about why a payment may not be eligible for a refund here.

If you need assistance with issuing a refund, please contact customer support, we'd be happy to help!