The fastest way to update bank account information on your Wedpay merchant account is to contact the payments team at Fullsteam by phone and let them know that your bank account information needs to be updated.
Additionally, Fullsteam can provide assistance with incomplete applications or application visibility issues for your Wedpay account in Aisle Planner.
Phone: 1-334-329-6775 extension #4, and then #2 for support
Hours: Monday - Friday, 8am - 5pm CST
You may also email them at: Payments.support@fullsteam.com.
Please have ready:
Your merchant name
The email address used in your application
The nature of your request (changing your bank account information)- Any issues with incomplete applications or application visibility in Aisle Planner
Once they've verified your identity, they'll send you a one-time link to the email address on file for your merchant account so that you can update your banking information directly via their secure and encrypted portal. To protect your data, they never ask for sensitive information over the phone or request information over email without sending you to the portal to update your information. If you're not able to reach Fullsteam or need additional assistance, we can help. Let us know what type of information needs to be updated (legal business name, business address or contact information, bank account, or change of ownership) and we'll connect you with the team at Fullsteam for those updates. Fullsteam can also assist in completing or restarting incomplete applications, ensuring your Wedpay application process is successfully completed.
Managing and Updating Incomplete Applications
If an earlier Wedpay application was incomplete or you need to update your information, Fullsteam (Wedpay's payment processor) can assist in completing or restarting the process based on its status. Contact Fullsteam support, provide the required details, and they’ll send a secure link for you to update your application or information. By following these steps, users can ensure the Wedpay application is securely set up and fully integrated with Aisle Planner.