The fastest way to update bank account information on your Wedpay merchant account is to contact the payments team at Fullsteam by phone and let them know that your bank account information needs to be updated.
Phone: 1-334-329-6775 extension #4, and then #2 for support
Hours: Monday - Friday, 8am - 5pm CST
You may also email them at: Payments.support@fullsteam.com.
Please have ready:
Your merchant name
The email address used in your application
The nature of your request (changing your bank account information)
Once they've verified your identity, they'll send you a one-time link to the email address on file for your merchant account so that you can update your banking information directly via their secure and encrypted portal. To protect your data, they never ask for sensitive information over the phone or request information over email without sending you to the portal to update your information. If you're not able to reach Fullsteam or need additional assistance, we can help. Let us know what type of information needs to be updated (legal business name, business address or contact information, bank account, or change of ownership) and we'll connect you with the team at Fullsteam for those updates.