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Placing Your Subscription On Hold

Did you know you can pause your subscription for up to 90 days at anytime?

Christina Farrow avatar
Written by Christina Farrow
Updated over a week ago

Sometimes you need a little break, whether it be for maternity leave, an extended break OR maybe you just need some time to regroup and refocus your business - as wedding pros and working moms and dads ourselves, we get it.  We've made pausing your subscription for up to 90 days easy to do. Here's everything you need to know:

What You Need to Know

  • You can pause your subscription for up to 90 days at any time.

  • Pausing your subscription takes effect immediately, so once you pause, you, your team and any clients who have access to your account will no longer have access to the Pro Tools and Planning Features as well as any data you have saved associated with your account. We highly recommend that you download everything and anything you might need from your account BEFORE pausing your subscription.

  • If you are using Wedpay through Aisle Planner to accept online payments, your Wedpay account will also be placed on hold and you will not be able to accept online payments during this time.

  • After 90 days, your subscription will automatically resume. If you have a Wedpay account, we recommend that you reach out to Aisle Planner customer support to resume Wedpay online payment services.

  • You will not be charged while your subscription is paused. When your subscription resumes, you will be billed on a prorated basis. The amount will depend on your selected plan, the date you paused your subscription and your subscription renewal date. You'll see a Billing Summary for your next payment on your Subscription & Billing page.

  • While your subscription is paused, you can Unpause or Cancel your Subscription at anytime.

How to Pause Your Subscription

  1. Click on your name towards the top right of your account, and then select My Account from the drop down menu.

  2. Select the Subscriptions & Billing tab and scroll to the bottom of the page

  3. Click on the black Pause Subscription button.

  4. Then follow the prompts to reconfirm your pause request.

Once you've paused your subscription, your subscription will automatically resume after 90 days - everything will be there, just as you left it!

We'll walk you through how to pause your subscription in this short video:

How To Unpause Your Subscription

If you're ready to dive back into your account before your 90 days pause duration ends:

  1. Log in with your existing email and password

  2. Scroll to the bottom of the page and select Unpause Subscription.

  3. If you have a Wedpay account for online payments, reach out to Aisle Planner customer support to confirm your Wedpay account has been reactivated.

We'll walk you through how to unpause your subscription in this short video:

Subscription & Billing Questions

  • For questions on plans, pricing, or billing, please search our help center for answers to our most commonly asked questions.

  • You can also connect with us through the messenger to your right or email us at

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