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Issuing Refunds

Learn how to issue a refund to a client

Christina Farrow avatar
Written by Christina Farrow
Updated over a week ago

The Refund process is different depending on the merchant service used to accept a specific payment. Please refer to the relevant information below for payments accepted via Stripe or Wedpay.

To Refund Payments accepted via Stripe

To issue a refund on a payment accepted through Stripe, you have two options:

First, you can manually record a negative payment in the invoice for the customer and send them a check.

Second, you can contact us through the messenger below or by emailing Aisle Planner's customer support team at and we can work through refunding the payment for you – as long as you have proof your bank account attached to Stripe has a balance that supports the refund amount.

For faster assistance when contacting customer support for help issuing a refund, please include the following information:

  1. Your first and last name

  2. Email address associated with your Aisle Planner account

  3. Invoice name

  4. Amount to be refunded

To Refund Payments accepted via Wedpay

Some important things to note:

Refunds may take up to 5-10 days to appear on a customer's statement. Please note, if you refund a payment, there are no fees to issue the refund, but the processing fees you originally paid as the merchant are not returned to you. The full amount of the refunded payment will be deducted from your account and refunded to your customer.

Step 1: To issue a full or partial refund for a payment accepted via Wedpay, click on the SALES > INVOICES tab from your pro dashboard, then click to the “Payments” page in the top navigation bar.

You'll see each of the payments you’ve accepted from clients. On the far right, you’ll see the option to “refund” a payment that has been completed through Aisle Planner.

Step 2: Click on the gold REFUND link toward the right of the payment you want to refund, and then follow the prompts to complete the refund. To issue a partial refund, edit the amount to be refunded.

Please note, some payments may not be eligible for refunds. If a payment is not eligible for a refund you'll be notified when you attempt to make the refund. Learn more about why a payment may not be eligible for a refund here.

If you need assistance with issuing a refund, please contact customer support, we'd be happy to help!

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